TAKE THE CHALLENGE, BE AT YOUR BEST
Frequently Asked Questions
This page is designed to provide all necessary and useful information for parents and guardians; from the timings of a typical day to our booking terms and conditions. Here you will find essential information, downloadable form’s and the answer to any frequently asked questions.
How do I give feedback on the camp my child attended?
We appreciate all feedback received as we continually strive to improve our service and product. You can leave feedback on Feefo, on our social media or by email.
Where can I make a complaint?
Click here to see our complaints procedure.
I’ve lost an item during camp, has it been found?
All lost property found on site will be shown to the children daily, and displayed at sign out on the final day of their stay to ensure any belongings are reunited with their owners. After this, any remaining lost property will be taken to head office and held for 2 months before being donated to a charity of our choice
Can I pay in instalments?
You can set up a payment plan to pay in instalments, simply choose the instalments option on the Enrolmy booking process.
What happens if my child is becomes ill on camp?
If in the unfortunate event your child becomes ill during camp, we will notify the parent/guardian immediately. We will have first aid supplies and a qualified first aider available 24 hours a day.
Are there laundry facilities?
There are no laundry facilities for children to use at the school. As the camp is 3 nights in duration, we encourage parents to send 3 sets of day clothing. They will also need additional clothing for evening activities. You will need to send your child with a towel, however, bedding and a pillow is provided.
Can I visit my child during camp?
Unfortunately, we do not allow parent/guardian visits.
Lost property
All lost property found on site will be shown to the children daily, and displayed at sign out on the final day of their stay to ensure any belongings are reunited with their owners. After this, any remaining lost property will be taken to head office and held for 2 months before being donated to a charity of our choice.
Do they need pocket money?
We will have a tuck shop during the residential as well as a sale for official camp merchandise, children are welcome to bring money for both of these however it is not essential.
What should I pack?
We will send a full residential packing list after you receive your booking confirmation. If you have any questions prior to booking, please contact our customer support team on 0121 227 4385.