At Activate Camps, we understand that as a parent/guardian you will have lots of questions about your child’s welfare, our Camps, and lots more.
Throughout this page, we hope that we can cover any queries or questions you have. If the information you require isn’t here, please contact the Customer Support team on 0121 227 4385 or email us at info@we-activate.co.uk
This page is designed to provide all necessary and useful information for parents and guardians; from the timings of a typical day to our booking terms and conditions. Here you will find essential information, downloadable form’s and the answer to any frequently asked questions.
Frequently Asked Questions
Please use the links below to view our FAQs
Can I observe or visit whilst they’re on camp?
We create a child focused camp where we encourage all children to build their independence and therefore actively discourage parents/guardians staying around on camp. Our venues restrict visitors on camp, due to both safeguarding and capacity reasons, so for the most part, we are unable to entertain parents/guardians on site. On selected camps, we have showcase events at the end of the week where we will actively invite you along to watch. All visits, if agreed, are heavily monitored for safeguarding reasons, with clear restrictions on parents. If you have further questions on this, please contact our Customer Support Team on info@activatecamps.co.uk to find out more.
What happens if it rains?
We have indoor provisions available at most veneus, for any bad weather. At the majority of venues this includes a sports hall, which will enable us to continue delivery with little impact.
How do I contact Activate Camps?
You can contact us, either by phone or email.
0121 227 4385
info@activatecamps.co.uk
Are your camps Ofsted registered?
All our venues are Ofsted registered and regulated to ensure we meet all necessary requirements. Each venue has its own unique registration number (URN) which is listed on the Enrolmy camp listing page. If you require this number, please email info@activatecamps.co.uk with your request. The overall company, Activate Management Limited, is also registered URN: 2548404.
How do I give feedback on the camp my child attended?
We appreciate all feedback received as we continually strive to improve our service and product. You can leave feedback on Feefo, on our social media or by email.
Where can I make a complaint?
Click here to see our complaints procedure.
I’ve lost an item during camp, has it been found?
All lost property found on site will be shown to the children daily, and displayed at sign out on the final day of their stay to ensure any belongings are reunited with their owners. After this, any remaining lost property will be taken to head office and held for 2 months before being donated to a charity of our choice