What support will you give my child during the residential stay?

• Specially trained pastoral team, available 24 hours a day
• Staff welcome
• Site induction
• Getting to know you icebreakers
• Individual daily support check-ins to provide all children a clear opportunity to raise any issues/concerns
• A dedicated welfare staff member who sits separate to the coaching team and is available at all times for a chat
• Venue mobile available at any time for parents to call or for children to use to call home

What is the duration of each activity?

Activities will range between 30-90 minutes in length, depending on the type of session. We will provide plenty of breaks each day, splitting up activities and monitoring energy levels during the week.

How do I communicate with my child during camp?

We provide an on-site mobile which is available to be contacted at all times. Every day we will provide free periods where children can contact you using their personal devices.

Mobile phones and personal belongings

All personal belongings brought by children will be at their own risk. We do not take responsibility for loss, damage or theft of these items, although we will have secure areas for children to keep them safe. Mobile phones are not allowed during sessions, but can be used at designated break times.

Does my child have to have prior experience?

Our Performance Residential Camps are focused towards county and county aspiring athletes. The camp is an intense experience and would not be suitable for beginners.

How do I book?

You can book with ease using our booking platform website, Enrolmy, or by contacting our customer support team on 0121 2274385. Once you have made your booking you will receive your booking confirmation by email along with additional forms that must be completed prior to the residential starting. 

A month before your child’s arrival, you will receive all pre-programme information and within the week before the residential starts, you will receive a final pre camp email with all venue information.

What are the project age ranges?

• Performance Running: 10-16 years

During the course children are split into age appropriate groups. In any shared accommodation we also make sure that children in the same age range are housed together.

Are you able to support my child’s medication needs?

We are able to support any child who requires regular medication that can be self-administered. We will need to know this before arrival which can be given during the booking process and the child information form. If you are bringing medication (prescribed or otherwise) you will be required to hand this in on arrival. Please note that this will need to be in original packaging with dosage details enclosed.

Are there any activities held off site?

All activities will be held at the venue.

What if my child has a birthday during camp?

We know birthdays are special and we will endeavour to make your child feel special on their birthday by organising a card, singing ‘Happy Birthday', play party games and provide a cake.

Food/allergies/menu example/ dietary requirements

If your child has any allergies or dietary requirements please communicate these to us during the booking process. We pass this information on to the school so that everyone is catered for during each buffet meal.

What happens if the weather is bad on a sport residential experience?

Outdoor activities will run as long as it is considered safe to do so and would only be moved indoors due to severe weather such as lightening, high winds or snow. Where possible alternatives will be organised subject to availability. If poor weather such as rain is forecast during your child’s stay, we recommend that you pack additional clothing and footwear so wet items can be changed between activities.

What happens after lights out?

This is the perfect time for all the children to relax and unwind and get a good night's rest after a busy day of activities. Our pastoral staff will monitor all dorms to make sure all children are getting the sleep needed.

What if my child gets homesick?

At Activate, we fully appreciate and understand that being away from home can be a daunting experience, so we make sure that every child is welcomed to a positive and friendly environment. 

If a child if feeling homesick we will always encourage them to speak to their parents about how they feel, and we will always keep an eye on for the duration of their stay. If we feel there is no improvement, we will contact the parent/guardian who may need to collect their child.

What should I pack?

We will send a full residential packing list after you receive your booking confirmation. If you have any questions prior to booking, please contact our customer support team on 0121 227 4385.

Do they need pocket money?

We will have a tuck shop during the residential as well as a sale for official camp merchandise, children are welcome to bring money for both of these however it is not essential.

Lost property

All lost property found on site will be shown to the children daily, and displayed at sign out on the final day of their stay to ensure any belongings are reunited with their owners. After this, any remaining lost property will be taken to head office and held for 2 months before being donated to a charity of our choice.

Can I visit my child during camp?

Unfortunately, we do not allow parent/guardian visits.

Are there laundry facilities?

There are no laundry facilities for children to use at the school. As the camp is 3 nights in duration, we encourage parents to send 3 sets of day clothing. They will also need additional clothing for evening activities. You will need to send your child with a towel, however, bedding and a pillow is provided.

What happens if my child is becomes ill on camp?

If in the unfortunate event your child becomes ill during camp, we will notify the parent/guardian immediately. We will have first aid supplies and a qualified first aider available 24 hours a day.

Can I pay in instalments?

You can set up a payment plan to pay in instalments, simply choose the instalments option on the Enrolmy booking process.